FAQs

Welcome

Thank you for sharing and spreading the love of stationery!

My email is hello@londongifties.com in case the form is not working. :)

Shipping details

All orders are shipped with Royal Mail 1st Class (within the UK) and standard international shipping to outside the UK. Tracked shipping upgrade (this also insures your order!) is available for both UK and overseas.

An emails is sent out once your order is shipped and please rest assured all orders are shipped 1-5 working days after payment being received.

Refunds, returns & exchanges

Returns of unused items accepted within 14 days of receiving. I am happy to replace your order if any technical issues with the handmade goodies (please provide information and proof). Any troubles - just get in touch and I am sure we can sort it out!

Brexit?

Brexit shipping updates - at this time, there is no confirmed information about it affecting any outgoing mail. I have been shipping worldwide (outside Europe) for a couple of years and always mark the parcels accordingly and so far I only have had around 0.05% of the parcels taxed with import tax. It is always a possibility, but it does not seem to occur almost at all, however, it is a possibility and responsibility of the customer to pay any tax raised, in case it does happen. 

So far it seems all that will change is that I will need to add a customs declaration form (known as CN22) with all outgoing orders outside the UK. At this time, I already use this short form when shipping worldwide outside of the EU - so far, in my 4 years of exposing by post there is just a tiny percentage reported to be charged to the recipient (around 0.05%). 

For any specific import tax threshold information, please contact your local postal authority. 

Additional information

Please enjoy your order and feel free to get in touch with any requests or ideas!

For wholesale orders, please contact me directly.